Consumer Experience Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage and handle both inbound and outbound calls and tasks for various facilities and the community.

• Deliver exceptional customer service and provide accurate information to both internal and external clients.

• Facilitate the processing of incoming, outgoing, interdepartmental, and community calls, emails, and other communications.

• Professionally manage a high volume of calls while maintaining confidentiality and courtesy in accordance with facility guidelines.

• Keep up-to-date records of physician referrals and scheduling information for classes/events in relevant databases.

• Utilize computers, telephones, web-based software, databases, and intranet resources to access facility, patient, and organizational information.

• Execute scheduling and physician referral tasks for both internal and external contacts.

• Process payments while ensuring the security and confidentiality of electronic credit card transactions, adjustments, correspondence, and refunds.

• Carry out office and clerical support responsibilities, including copying, faxing, and communication with patients and staff.

• Maintain confidentiality while managing class/event schedules and physician profiles.

• Collaborate with various departments, staff, and customers across multiple facilities to ensure smooth operations.

⛳️ Requirements

• High school diploma/GED or equivalent practical knowledge.

• Proficient in reading, writing, and basic mathematics.

• General understanding of operations within a telephone/customer service environment, particularly in a call center or switchboard context, typically acquired through one to two years of experience.

• Strong oral and written communication skills, as well as effective listening abilities.

• Basic computer literacy, including familiarity with computer keyboards.

• Capability to prioritize tasks and make informed decisions in line with established department policies, procedures, and standards.

• Ability to manage multiple tasks in a fast-paced environment with frequent interruptions.

• Capacity to learn and implement department procedures to respond swiftly to emergency situations and to process calls within set standards.

• Ability to work collaboratively in a team setting, as well as to train and mentor peers.

• Experience with hospital switchboards is highly desirable.

• Additional relevant education and/or experience is preferred.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedules to promote work-life balance.

• Supportive and collaborative work environment.