Consumer Engagement Representative

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Manage enrollment, education, engagement, and activation tasks for client groups and relevant products.

• Execute fundamental administrative, clerical, operational, customer support, and computational duties.

• Aid in shaping business strategy by comprehending benefit offerings and facilitating enrollment success.

• Recognize member education opportunities to optimize the utilization of available resources.

• Guide clients in the effective use of available resources.

• Manage both inbound and outbound calls using a blended dialer, averaging 30 to 50 calls per day.

• Operate within established parameters, quality standards, priorities, policies, and guidelines under close supervision.

⛳️ Requirements

• Experience in customer service within a telephonic-based setting.

• Intermediate skills in Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.

• Capability to navigate various systems and platforms.

• Ability to troubleshoot and resolve basic technical issues in a remote setting.

• Preferred: At least 1 year of experience supporting members in a high-volume call center environment.

• Preferred: An Associate's or Bachelor's degree.

• Preferred: Experience in sales.

• Preferred: Proficiency in spoken and written Spanish.

• Availability to attend training sessions from Monday to Friday between 10:00 AM and 7:00 PM Eastern.

• Flexibility to work a 40-hour week between 8:00 AM and 8:00 PM Eastern, with the possibility of 5 eight-hour shifts or 4 ten-hour shifts with leadership approval.

• Minimum internet speed of 25 Mbps download and 10 Mbps upload.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Internet expense reimbursement for eligible employees in California, Illinois, Montana, or South Dakota.

• Telephone equipment suited to business needs.

• Occasional travel to Humana offices for training or meetings.