Consultor SAP SD Sênior – Sales and Distribution

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Allocation for Support (AMS) and Implementation of Improvements — Brazil and Latin America.

• AMS (Application Management Support): ongoing support, minor enhancements (change requests), and root cause analysis (RCA) of tickets.

• Provide 2nd/3rd level support (AMS) for the SD module, focusing on root cause analysis (RCA) of incidents and ticket resolution.

• Implement minor improvements and change requests (CRs) in the Order-to-Cash process (order, shipment, billing).

• Investigate and resolve integration issues between SD and Salesforce (Order-to-Cash) and SD and external CRM, working with middleware/API layers.

• Assist in diagnosing and monitoring the resolution of billing integration issues with Thomson Reuters ONESOURCE DFe (issuance of NF-e, NFS-e, and CT-e), alongside the external support specialist team.

• Configure and adjust tax determination and the Tax Procedure of SD, including adaptations for the Consumption Tax Reform (IBS/CBS/Selective Tax).

• Knowledge to perform functional ABAP debugging (BAdIs, User Exits, program includes) for root cause diagnosis.

• Act as a bridge between business areas (commercial, tax, billing) and the technical team, translating needs into SAP solutions.

• Support billing operations in other Latin American countries (Peru, Mexico, Argentina).

⛳️ Requirements

• SD module and business processes.

• Strong experience in configuring the SAP SD module (customer/material master data, pricing procedure, conditions, tax determination, billing, shipping).

• Experience with SAP S/4HANA, including native SD processes in S/4HANA (Sales) and the differences in data/model processes compared to SAP ECC.

• Ability to understand customized processes.

• Ability to comprehend integrations.

• Good understanding of end-to-end business processes.

• Strong interpersonal skills with business areas (commercial, tax, billing).

• Experience with SAP SD and Salesforce integration (Order-to-Cash model: Opportunity/Order → SD Sales Order), including diagnosing synchronization issues between systems.

• Experience with SD and external CRM integrations, focusing on daily problem resolution routines among SAP, Salesforce, and Customized CRM.

• Knowledge of the integration with the electronic billing system Thomson Reuters ONESOURCE DFe (formerly Mastersaf DF-e) for the issuance and management of NF-e, NFS-e, and CT-e.

• Understanding of standard SAP processes related to the Consumption Tax Reform (IBS, CBS, and Selective Tax), including adjustments in the Tax Procedure (RVABRA) and related SAP Notes.

• Experience in tax configuration within the SD module: tax condition types, tax codes, customer/material tax classifications, etc.

• Knowledge of ABAP debugging to support functional diagnostics.

• Familiarity with SAP Fiori applications related to SD/O2C (e.g., Manage Sales Orders, Sales Order Fulfillment, billing apps) and basic navigation/configuration of tiles in the Fiori Launchpad.

• Strong communication skills and relationship-building with business areas, acting as a link between business requirements and technical solutions.

• Support-oriented profile: involvement in ticket handling (AMS), minor enhancements, and root cause resolution — not solely focused on implementation projects.

• Availability to meet demands from Brazil and other Latin American countries.

• Conversational Spanish level (minimum B1/B2) for interaction with Spanish-speaking business areas.

• Desired English skills for reading technical documentation.

🏝️ Benefits

• Remote project.

• Support for Brazil and other Latin American countries (LatAm).