Consultor de Relacionamento Conversacional

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead initiatives focused on banking functionalities within WhatsApp, including transactional features such as pix, bill payments, account statement inquiries, and investments;

• Accountable for the P&L of the division, managing and making necessary adjustments for budget execution;

• Present results and metrics in executive environments of the company and drive projects in collaboration with other teams;

• Oversee the account opening process for INSS and CLT clients, along with the transfer of INSS benefits and salaries, respectively.

⛳️ Requirements

• Bachelor's degree in Engineering, Business Administration, Social Communication, Marketing, or Economics;

• Professional experience in financial companies where the business is directly related to account opening (current, investment, or similar) through digital channels;

• Proficiency in the Office Suite is essential;

• Ability to handle data, interpret and conduct analyses using queries (SQL) and dashboards;

• Knowledge of the stages involved in the current account opening process, familiarity with salary portability and/or INSS benefits;

• Understanding and experience in the journeys of digital account opening, salary portability, and INSS benefits;

• Capability to analyze data regarding customer behavior, adoption, and usage of digital products in conversational environments and applications.

🏝️ Benefits

• Health and Dental Insurance

• Wellhub (Gympass)

• Transportation Voucher

• Food and Meal Voucher

• Domo School (educational platform) and partnerships with educational institutions

• Private Pension Plan

• Life Insurance

• Day Off

• Extended Maternity and Paternity Leave