
Consultor de Relacionamento Conversacional
Posted 6 days ago

Posted 6 days ago
This is a fully remote position, open to applicants in Brazil.
• Lead initiatives focused on banking functionalities within WhatsApp, including transactional features such as pix, bill payments, account statement inquiries, and investments;
• Accountable for the P&L of the division, managing and making necessary adjustments for budget execution;
• Present results and metrics in executive environments of the company and drive projects in collaboration with other teams;
• Oversee the account opening process for INSS and CLT clients, along with the transfer of INSS benefits and salaries, respectively.
• Bachelor's degree in Engineering, Business Administration, Social Communication, Marketing, or Economics;
• Professional experience in financial companies where the business is directly related to account opening (current, investment, or similar) through digital channels;
• Proficiency in the Office Suite is essential;
• Ability to handle data, interpret and conduct analyses using queries (SQL) and dashboards;
• Knowledge of the stages involved in the current account opening process, familiarity with salary portability and/or INSS benefits;
• Understanding and experience in the journeys of digital account opening, salary portability, and INSS benefits;
• Capability to analyze data regarding customer behavior, adoption, and usage of digital products in conversational environments and applications.
• Health and Dental Insurance
• Wellhub (Gympass)
• Transportation Voucher
• Food and Meal Voucher
• Domo School (educational platform) and partnerships with educational institutions
• Private Pension Plan
• Life Insurance
• Day Off
• Extended Maternity and Paternity Leave
Kainos
TecnoSpeed TI
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