Connectivity Support Representative

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Address customer inquiries and concerns regarding third-party connectivity through phone, email, and chat.

• Identify and troubleshoot connectivity issues, including EDI and cXML.

• Assist customers by providing step-by-step solutions to resolve connectivity challenges.

• Work collaboratively with internal IT and engineering teams to address complex issues.

• Record and track customer issues, resolutions, and follow-up actions in the ticketing system.

• Offer feedback and suggestions for product and service enhancements based on customer interactions.

• Keep abreast of technology trends and updates on products.

• Help develop and maintain knowledge base articles and support documentation.

• Engage in ongoing training to improve technical skills and service delivery.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Minimum of one year of professional experience in a technical support or customer service position, ideally within a connectivity or telecommunications setting.

• Strong comprehension of networking concepts, including EDI and cXML.

• Exceptional verbal and written communication abilities.

• Capability to work independently as well as in a team environment.

• Strong analytical and problem-solving capabilities.

• Customer-oriented with a friendly and professional attitude.

• Proficient in managing multiple tasks and prioritizing effectively.

• Ability to thrive in a fast-paced setting.

• Willingness to work flexible hours, including evenings and weekends, if necessary.

🏝️ Benefits

• Competitive salary.

• Performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Opportunities for professional growth and career advancement.

• Annual bonuses or long-term incentive opportunities may be available.

• Equal employment opportunities.

• Reasonable accommodations for job search or application processes.