Configuration Manager – Documentation Specialist, Tech Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, revise, format, manage, and publish technical documentation that supports cybersecurity architecture, security engineering, operations, modernization, and program management.

• Convert intricate technical concepts, engineering designs, cybersecurity requirements, and subject matter expert (SME) insights into clear, concise, accurate, and audience-appropriate documentation.

• Develop and uphold standard operating procedures (SOPs), technical procedures, plans, reports, diagrams, templates, configuration documentation, training materials, test documentation, and other contractual deliverables.

• Evaluate documents for clarity, consistency, accuracy, completeness, grammar, formatting, terminology, and adherence to Government-approved templates and standards.

• Collaborate with cybersecurity architects, engineers, analysts, developers, project managers, and technical SMEs to ensure documentation accurately represents technical solutions, configurations, risks, requirements, and operational processes.

• Document technical processes, system configurations, operational procedures, change-management processes, and configuration-management procedures.

• Assist with configuration-management and change-management processes for systems, applications, infrastructure, documentation, and technical deliverables.

• Monitor configuration items, baselines, revisions, approvals, ownership, dependencies, and changes throughout the project lifecycle.

• Maintain a Configuration Management Database (CMDB) or similar configuration repository and an organized, searchable, version-controlled Artifact Library.

• Implement IT Service Management (ITSM)/Information Technology Infrastructure Library (ITIL) principles, Government-approved taxonomy, naming conventions, metadata, version control, and records-management practices.

• Ensure deliverables meet Section 508 accessibility standards and comply with Government-approved templates.

• Develop and sustain documentation for security architecture, security engineering, cybersecurity operations, configuration, training, technical diagrams, and knowledge management.

• Support change-control activities, technical reviews, project meetings, approval workflows, quality-control reviews, and Government submissions of deliverables.

• Maintain traceability between requirements, configuration items, engineering changes, documentation updates, and approved system baselines.

• Safeguard sensitive information using approved Government security controls and procedures.

• Manage documentation throughout the entire project lifecycle.

• May require up to two onsite travel visits annually.

⛳️ Requirements

• A minimum of 5 years of IT experience, which includes at least 3 years of Configuration Management or Technical Editing experience within a large corporation or Government agency comparable in size and scope to GSA, IRS, DoD, or VA.

• A Master’s degree in a relevant IT field may substitute for up to 2 years of the required experience.

• Proficiency in configuration management, change management, or related roles within IT or software development environments.

• Expertise in overseeing and managing configuration items such as hardware, software, documentation, and other deliverables.

• Proven experience in documenting technical processes, system configurations, and change management procedures.

• Familiarity with IT service management (ITSM) frameworks and best practices, including ITIL.

• Demonstrated experience in maintaining a centralized Configuration Management Database (CMDB).

• Knowledge of project management or experience working in a project-oriented environment.

• Understanding of how configuration management integrates into the overall project lifecycle within a large corporation or Government agency similar in size and scope to GSA, IRS, DoD, or VA.

• Selected applicants will undergo a security investigation and may need to fulfill eligibility requirements for access to classified information.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Voluntary Life Insurance

• 401(k)

• Basic Life A&D

• Short-term disability (STD)

• Long-term disability (LTD)

• Paid time off (PTO)

• Telehealth

• Paid holidays

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Employee Assistance Program (EAP)

• Travel Assistance