Concierge Security Engineer 2 – Part Time

This is a fully remote position, open to applicants in Germany.

📋 Description

• Facilitate the technical relationship with designated customers, fostering and sustaining exceptional customer partnerships.

• Serve as a technical representative and initial provider of security services when interacting with customers.

• Examine security events through network, endpoint, and log data.

• Recognize correlations within client environments and assess whether behaviors are anticipated.

• Provide Arctic Wolf network and endpoint security solutions to clients.

• Oversee systems for security incidents and vulnerabilities.

• Enhance monitoring and visibility capabilities.

• Generate reports on incidents, vulnerabilities, and emerging trends.

• Independently manage intricate investigations within the scope of expertise.

• Collaborate with experts from other fields to appropriately resolve issues.

• Prepare and document security governance, standard operating procedures, and protocols.

• Configure, troubleshoot, and uphold security measures for customer environments.

• Observe systems for unusual behavior and implement preventative actions.

• Assess escalation requirements and coordinate with customers, as well as internal and external stakeholders.

• Train and educate staff on best practices for information system security.

• Participate in internal, vendor, and customer meetings via camera.

⛳️ Requirements

• 3–5 years of relevant experience.

• Relevant educational background may include a university degree, college diploma, or industry certifications.

• Fundamental understanding of standard business network requirements and basic networking troubleshooting.

• Basic comprehension of security concerns associated with common cloud-based infrastructure-as-a-service providers.

• Familiarity with regional privacy regulations.

• Knowledge of vulnerability management tools and processes.

• Basic insight into Business Continuity Planning.

• Basic knowledge of Disaster Recovery Planning and Incident Response principles.

• Basic understanding of Active Directory functionalities.

• Capability to audit and provide policy recommendations for common Endpoint Protection Platform (EPP) solutions.

• High-level knowledge of Group Policy features and INF security templates.

• Proficiency in reading and effectively utilizing Windows event and Sysmon logs.

• Understanding of common Windows ports and protocols and their proper security measures.

• Basic familiarity with firewall concepts.

• Strong English communication skills, both written and verbal.

• Proficient in de-escalation and conflict resolution techniques.

• Ability to remain on camera during meetings while maintaining a professional environment.

• Capability to pass a criminal background check and employment verification.

🏝️ Benefits

• Variable incentive compensation.

• Equity grants for new hires.

• Comprehensive benefits package.