Concierge Patient Care – Referral Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee, organize, and manage the central practice email inbox on a daily basis, ensuring that no messages remain unanswered.

• Address patient inquiries with timely, professional, and personalized attention to create a premium concierge patient experience.

• Conduct prompt follow-ups on patient requests, lab updates, and provider instructions.

• Arrange patient consultations, routine check-ups, and follow-up appointments.

• Collaborate on complex care plans with external physicians, health systems, and specialist offices to guarantee seamless care continuity.

• Communicate directly with external clinical teams to synchronize appointments, transfer medical records, and verify consultation feedback.

• Process, submit, and monitor outgoing specialist referrals and diagnostic testing orders.

• Maintain an active referral tracking log, reaching out to specialist offices to confirm appointment scheduling and obtain consultation notes.

• Keep patients updated at every stage of their referral process.

• Ensure patient charts and clinical records within Elation Health are accurate and up-to-date.

• Assist new and existing patients with setting up their digital profiles and integrating health records through Guava.

• Organize digital practice documents, maintain shared folders, and support daily administrative workflows to ensure smooth clinic operations.

⛳️ Requirements

• Practical experience with Elation Health EMR and knowledge of patient portal/profile tools such as Guava (or similar digital onboarding platforms) is strongly preferred.

• Proven experience in supporting a concierge, direct primary care (DPC), or high-touch specialty practice where personalized service is essential.

• Established background in managing specialist referrals, transferring medical records, and coordinating care among multiple providers.

• Outstanding verbal and written communication abilities with impeccable professional email etiquette.

• Strong attention to detail and a high degree of self-discipline to independently manage ongoing email communications and referral logs.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.