Concierge

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver a warm, inviting, and professional first impression via phone, email, and virtual client engagements.

• Organize showroom appointments and connect clients with the right sales representative.

• Address client inquiries, provide timely updates, and ensure follow-up on pending requests.

• Support sales representatives with sample requests, quoting, order placement, tracking, and returns.

• Keep detailed records of customer interactions within the CRM system.

• Cultivate and sustain knowledge of TileBar’s products, systems, and services.

• Collaborate with showroom staff and internal teams through phone, email, and virtual collaboration tools.

• Work across departments to guarantee efficient order processing and timely delivery.

• Manage client transitions and follow-up tasks with showroom teams.

• Represent TileBar in a professional and positive manner while enhancing its service-oriented culture.

⛳️ Requirements

• 2–3 years of pertinent customer service or sales support experience.

• A minimum of 2 years of industry experience in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries is preferred.

• Experience in collaborating with Commercial Contractors.

• Familiarity with logistics and supply chain operations.

• Proficient in CRM systems (mandatory).

• Strong time management abilities with the capacity to handle multiple projects simultaneously.

• Exceptional interpersonal, de-escalation, and problem-solving skills.

• Capability to work independently in a remote setting while effectively collaborating with team members across different departments.

• Availability to fulfill assigned customer service hours, including weekends and evenings as necessary.

• Reliable internet access and a quiet, dedicated workspace appropriate for managing client calls and confidential customer information.

• Ability to stay responsive during designated working hours, participate in virtual team meetings, and prioritize tasks with minimal supervision.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-Term Disability

• Company match on 401K

• Paid Time Off (PTO)

• Holidays

• Personal Days