Computer Operator II

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the initial point of contact for the Treasury Cloud environment

• Guarantee 24/7 support availability for clients

• Work flexible shifts within operational hours, ensuring coverage 24 hours a day, 7 days a week, 365 days a year

• Diagnose hardware and software problems

• Resolve moderately complex technical issues through phone, email, and chat communication

• Manage account administration within Microsoft Active Directory and Azure/Entra environments

• Address requests by adhering to established procedures and utilizing knowledge bases and support tools

• Ensure all issues are tracked through to proper resolution

⛳️ Requirements

• At least 1 year of technical support experience in a call center setting

• Demonstrated hardware/software troubleshooting skills

• Ability to think critically and troubleshoot logically while acting decisively in urgent situations

• Proven ability to communicate effectively and professionally via phone, email, and chat

• Strong understanding of IT concepts/practices along with comprehensive knowledge of personal computers

• Experience in supporting AWS, OCI, Azure, and GCP

• Familiarity with account administration in Microsoft Active Directory and Azure/Entra environments

• Capability to manage most requests independently by following established protocols, knowledge bases, and support tools

• High school diploma or GED required

• Must be a US Citizen and capable of obtaining a Public Trust

• Preferred: Experience with Microsoft DFS and PowerShell

• Preferred: Familiarity with Microsoft Azure/Entra

• Preferred: Technical certifications such as A+, N+, or Sec+

• Preferred: Knowledge of help desk software and tools

• Preferred: Understanding of AWS, Azure, and OCI

🏝️ Benefits

• Work from home-first environment

• Five-day, 40-hour work week

• 24/7 support environment