Compliance and Disputes Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address escalated user inquiries related to disputes, platform integrity, and compliance matters.

• Conduct investigations and resolve intricate user disputes in alignment with Riipen’s policies.

• Supervise ID verification processes and ensure user authentication.

• Collaborate closely with customer success, legal, operations, and finance teams.

• Take ownership of payment disputes by investigating claims, collecting evidence, and reaching resolutions.

• Handle escalated payment issues that require additional verification or review.

• Document and resolve payment escalations within the stipulated Service Level Agreement (SLA).

• Coordinate payments and refunds as necessary.

• Deliver and communicate decisions on escalated cases in a transparent manner.

• Maintain records of disputes, resolutions, and compliance for audit preparedness and internal reporting.

• Stay updated on compliance regulations, risk management practices, and platform policies.

• Enhance compliance workflows, dispute resolution processes, and payment verification procedures.

• Identify trends in escalations and propose improvements for fraud prevention, risk management, and platform integrity.

⛳️ Requirements

• Some experience in compliance, risk management, policy enforcement, fraud prevention, investigations, or a related field.

• Strong critical thinking and investigative abilities.

• Capability to recognize discrepancies, ask insightful questions, and conduct thorough investigations.

• Exceptional attention to detail with the ability to identify patterns and make data-driven decisions.

• Strong organizational and prioritization skills.

• Experience in interpreting and applying policies, procedures, or contractual obligations.

• Excellent written communication and documentation capabilities.

• Comfortable working with data, reviewing records, and navigating multiple systems.

• Ability to work independently while knowing when to escalate issues.

• Experience in financial services, legal compliance, policy administration, SaaS, or technology-driven environments (preferred).

• Familiarity with identity verification, KYC, KYB, or fraud detection and prevention (preferred).

• Experience with Persona or similar identity verification platforms (preferred).

• Familiarity with SQL, database structures, or raw data analysis (preferred).

• Experience with Metabase, HubSpot, Jira, or similar platforms (preferred).

• Experience in supporting payment disputes, transaction reviews, or financial-transaction compliance activities (preferred).

🏝️ Benefits

• Remote/travel working opportunities (when applicable).

• 4 weeks of annual vacation.

• Paid sick leave.

• Extended Health and Dental benefits from your first day.

• Work-from-home setup.

• Learning & Development Stipend after 6 months of employment.