Compliance Administrative Assistant

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Oversee and direct specialized streams, including Salesforce cases, chat platforms, and flash alerts, to detect operational risks, complaints, or resource requests.

• Review, categorize, and manage sensitive tasks such as client remediations, legal cases, client questionnaires, and compliance certifications.

• Monitor new client contractual agreements and provide training to teams on compliance obligations under SLAs.

• Develop, update, and sustain Standard Operating Procedures (SOPs) for compliance and case management workflows.

• Initiate legal cases in Salesforce and organize case files on secure corporate network drives.

• Investigate claims by analyzing account documents, recorded calls, contracts, attestations, photos, and LPR data.

• Coordinate lender escalations, request indemnifications, and collaborate with internal legal teams.

• Inform vendors to engage insurers, open delayed claims, monitor claim progress, and ensure indemnification.

• Conduct monthly internal, client, and regulatory audits.

• Perform physical and user access audits, including Clean Desk, Background Check validations, platform access logs, and DNU reconciliations.

• Analyze operational data and report on production trends, vendor probations, and open compliance remediation logs to department leadership.

⛳️ Requirements

• High School Diploma or G.E.D.

• 2+ years of experience in compliance, legal operations, risk management, or insurance claims processing.

• Legal authorization to work in the U.S. indefinitely.

• Employer work-permit sponsorship is not available.

• Exceptional organizational skills for handling high-volume case streams, client templates, and monthly audit schedules.

• Clear and direct communication abilities for vendor escalations, insurance claims, and collaboration with internal legal teams.

• Capability to manage and resolve complaints, incidents, operational issues, claims, compliance breaches, and legal matters.

• Proficiency in analyzing datasets, tracking production trends, and deriving actionable insights.

• Familiarity with Salesforce, DocuSign, corporate network drives, chat platforms, and audit spreadsheets.

🏝️ Benefits

• Competitive compensation.

• Premium benefits.

• Clear paths for long-term career growth.

• Incentive Bonus Plans.

• Medical, Dental, Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Reasonable accommodations for candidates with disabilities or other physical or mental health conditions.