Complex/Severe Represented Litigation Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate automobile accidents involving one or more vehicles that lead to property damage or bodily injury, including situations with attorney or litigation involvement.

• Evaluate coverage, liability, and damages associated with claims.

• Deliver exceptional customer service throughout the entire claims process.

• Communicate effectively with customers and attorneys using voice calls, emails, text messages, and occasionally video chats.

• Negotiate equitable injury settlements with customers, vendors, third-party carriers, and claimants.

• Perform comprehensive damage assessments and interpret policies to ascertain coverage.

• Analyze and negotiate claims settlements utilizing both legal standards and business methodologies.

• Manage intricate and challenging negotiation scenarios.

• Utilize estimating tools, job aids, and settlement platforms effectively.

• Maintain precise and timely documentation of claims in the claims management system.

• Safeguard the company’s financial interests by adhering to policy agreements.

• Keep customers informed about the status of their claims while accommodating their preferred communication methods.

⛳️ Requirements

• A minimum of 3 years of experience in handling represented third-party Bodily Injury claims.

• Proven experience in managing severe, complex, and litigated Bodily Injury claims.

• Experience dealing with claims in Texas, Louisiana, and/or Arkansas.

• Extensive understanding of Gross Tort Value and Risk Analysis is advantageous.

• Familiarity with NextGen, Mitchell Decision Point, and Casualty Center is a plus.

• Strong communication skills, particularly over the phone.

• Ability to work independently and remotely while effectively managing time.

• Familiarity with insurance policies, coverage, and liability assessment.

• Excellent critical thinking and problem-solving capabilities.

• Knowledge of innovative tools and platforms for claims evaluation is preferred.

• Must have a home office in the United States; this position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

• A dedicated home office workspace free from distractions is required.

• Minimum internet speed of 50 MB download and 5 MB upload is necessary.

• An applicable adjuster and/or appraiser license may need to be obtained within 60 days of hire.

• A background investigation will be conducted.

• Individuals holding an active insurance license must terminate existing appointments and cannot hold outside appointments during employment.

• Must not possess a resident producer license unless it is formally surrendered when directed.

• Allstate typically does not sponsor individuals for employment-based visas.

🏝️ Benefits

• Connectivity reimbursement of $80 each month.

• Technology bundle that includes a laptop, monitors, headset, keyboard, and mouse.

• Generous time off policy.

• Comprehensive healthcare benefits.

• 401K/pension plan.

• Education reimbursement opportunities.

• Initial and ongoing training provided.

• Support for career advancement and continuous development.

• Flexible scheduling options available.

• A $1,000 Licensing Sign-on Bonus may be available for applicants with applicable active licenses.