Community Team Member – Part-time, Freelance

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide outstanding and personalized customer support experiences through various social media platforms.

• Handle a large volume of interactions while maintaining the brand's voice and demonstrating empathy.

• Independently troubleshoot issues before escalating them as necessary.

• Contribute insights to enhance customer service procedures.

⛳️ Requirements

• 2-3 years of experience in managing social media support for brands with high interaction volumes.

• Capacity to navigate challenging or sensitive scenarios in a public setting.

• Excellent writing abilities.

• Proficiency with tools such as Zendesk, Sprout Social, and Shopify.

• Understanding of cultural nuances in the AU, UK, and US markets.

🏝️ Benefits

• Competitive salaries informed by market standards.

• Significant support for healthcare for our global team.

• Generous paid leave policy.

• Customized learning and development opportunities.

• Complimentary toilet paper.