Community Resource Navigator

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Perform outreach to assigned members through face-to-face interactions, phone communications, and mail correspondence.

• Engage members who are challenging to reach, including in-person visits as needed.

• Assist members in navigating the health care and social service systems.

• Help with applications, arrange transportation, schedule appointments, and provide accompaniment.

• Facilitate access to food, housing, benefits, transportation, utilities, safety, and income support services.

• Relay member needs to the Interdisciplinary Care Team.

• Conduct initial and periodic assessments of needs.

• Aid in the development and implementation of member-centered care plans.

• Evaluate readiness for change and encourage healthier daily habits.

• Offer informal counseling, motivational support, goal setting, and planning for action.

• Assist members and their families in managing chronic diseases.

• Identify and follow up on referrals to community resources.

• Foster partnerships with community organizations.

• Utilize health information technology to connect members with services and care teams.

• Record member interactions, activities, and interventions in TruCare or other designated systems.

⛳️ Requirements

• A minimum of 2 years of experience with community resources, health agencies, or social services.

• At least 1 year of experience with electronic documentation.

• Willingness and ability to travel up to 75% within Southeastern/South Central Wisconsin.

• Completion of Community Health Worker training or certification, or willingness to obtain it within one (1) year.

• A Bachelor's degree in social work or a related field is preferred.

• Knowledge and capability to facilitate the use of the health care system.

• Experience in health education, promotion, wellness, and chronic disease prevention and management.

• Familiarity with treatment or management of specific health conditions.

• Bilingual proficiency is preferred.

• A valid state driver's license.

• Proof of personal vehicle liability insurance with minimum limits of 100/300/100.

• Required TB screening upon selection.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• A dedicated workspace that ensures no ongoing interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) retirement savings plan.

• Paid time off.

• Company-designated holidays and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability insurance.

• Life insurance coverage.

• Mileage reimbursement for job-related travel.

• Remote work options.

• Occasional travel to Humana offices for training or meetings.

• Requirements for dedicated space and internet for home-based work.