Community Relations Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Cultivate leads and establish a steady stream of referrals for business development.

• Build and maintain referral relationships with medical and mental health professionals within a designated area.

• Represent the company in a professional manner and implement innovative strategies to boost its visibility in the professional community.

• Engage in frequent travel to various agencies, facilities, and professionals both within and outside the local community.

• Uphold confidentiality and comply with facility policies, state and federal laws, as well as regulations and standards set by accrediting agencies.

• Identify, foster, and sustain relationships with key referral partners.

• Regularly schedule servicing visits that integrate referral partner maintenance with new business development efforts.

• Deliver high-quality presentations to agencies, hospital personnel, admissions teams, discharge planners, and other stakeholders.

• Communicate effectively with admissions staff, clinical care coordinators, and additional departments.

• Monitor activities in KIPU and achieve monthly key performance indicators (KPIs).

• Present both virtually and in person.

• Travel frequently, including some weekends and/or occasional evenings.

⛳️ Requirements

• Must be a resident of Colorado.

• Bachelor’s degree is preferred.

• A high school diploma or equivalent is required.

• At least two years of experience in customer service, sales, publicity, and/or marketing is necessary.

• Two years of experience in the substance abuse or mental health sector is preferred.

• Familiarity with a CRM system is preferred.

• A valid, non-restricted Colorado driver's license with a clean driving record is required.

• Reliable transportation is necessary.

• Exceptional verbal and written communication skills are essential.

• Strong ability to build relationships is required.

• Must possess good listening skills and the ability to provide effective solutions.

• Results-oriented with a demonstrated history of meeting and surpassing established goals.

• Ability to conduct oneself with integrity, professionalism, and confidentiality.

• Strong collaborative skills, with a creative mindset for sharing ideas.

• Effective time management skills are essential.

• Knowledge of industry standards and trauma-informed care is beneficial.

• Experience in sales, marketing, or a related field is advantageous.

• Proficiency in Microsoft Office Suite or similar software is required.

• Ability to quickly learn the organization’s CRM system is necessary.

• Must be able to access and facilitate meetings and presentations at various locations.

• Ability to lift up to 15 pounds as needed.

• Capable of driving in all weather conditions.

🏝️ Benefits

• Bonus structure.

• Medical, dental, and vision insurance.

• Supplemental accident and hospital indemnity coverage.

• Voluntary Term Life insurance.

• Employee Assistance Program.

• Monthly wellness reimbursement.

• Employee recognition and rewards programs.

• Employee referral incentive program.

• Employer-sponsored 401(k) plan.

• Opportunities for professional growth and development.

• Continuing education reimbursement.

• Unlimited paid time off for exempt employees, plus sick days.

• Paid time off policy for non-exempt employees, plus sick days.

• Paid holidays for exempt employees or the opportunity to earn 1.5x the base hourly rate for non-exempt employees.