Community Operations Support Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the interim Community Manager for designated communities during staffing shortages, transitions, and other crucial business circumstances.

• Collaborate with Regional Managers and onsite teams to enhance occupancy rates, leasing performance, resident retention, customer service ratings, and overall property success.

• Evaluate community performance indicators and execute strategic action plans to stimulate leasing activities, boost revenue, and improve operational efficiency.

• Provide direct coaching, mentoring, and training to community teams.

• Assist communities experiencing operational difficulties, staffing issues, or performance challenges by assessing requirements and implementing enhancement strategies.

• Lead the onboarding process and assimilation for newly acquired communities, ensuring the adoption of company processes, systems, culture, and service standards.

• Supervise financial performance, encompassing budgeting, forecasting, expense management, and profitability initiatives.

• Work alongside Operations, Service, and Regional leadership on property audits, compliance efforts, and corrective action strategies.

• Function as a subject matter expert in community operations, leasing excellence, financial stewardship, and team development.

• Cultivate relationships throughout AIR's portfolio while serving as a culture ambassador and reliable operational partner.

⛳️ Requirements

• Willingness and ability to travel up to 75% of the time, including extended assignments within AIR's portfolio.

• Proximity to a major airport.

• At least 5 years of experience in multifamily property management.

• A minimum of 2 years' experience as a Community Manager responsible for daily property operations.

• Proven track record of enhancing occupancy, leasing performance, resident satisfaction, and operational outcomes.

• Experience managing large, complex, or high-traffic communities is preferred.

• Demonstrated capability to lead through transitions, stabilize operations, and achieve results in difficult situations.

• Exceptional coaching, team-building, and leadership abilities with the skill to influence and develop teams across multiple locations.

• Experience with multi-site supervision or regional support is strongly preferred.

• Excellent communication, customer service, problem-solving, and organizational skills.

• Ability to swiftly adapt to new markets, teams, and business environments while upholding a high standard of performance and professionalism.

• Candidates who receive an offer must complete pre-employment screening, which includes reference checks, a four-panel drug screening excluding marijuana testing, employment verification, and a criminal background check.

🏝️ Benefits

• Target annual bonus.

• 25% rent discount at any AIR community.

• Options for medical, dental, vision, and life insurance.

• HSA/FSA plans available.

• Short- and long-term disability coverage paid by the company.

• 401(k) plan with employer contribution.

• Paid time off including vacation, sick leave, and 14 holidays.

• Paid parental leave of up to 16 weeks.

• Tuition assistance program.

• Up to 100% reimbursement for job-related certifications and licenses.

• 15 hours of paid time each year for community service.

• Commuter benefits provided.

• Pet insurance options available.

• Consumer discounts on various products and services.

• Ongoing professional development, leadership training, and career growth opportunities.