Community Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Welcome creators and guide them through the brand ecosystem onboarding process.

• Distribute briefs, offers, hooks, deadlines, links, and instructions to creators.

• Monitor and report on creator posting activities, momentum, and engagement levels.

• Address operational challenges such as shipping, linking, or compliance issues as they arise.

• Compile and publish weekly summaries of creator activities along with next steps.

• Approve standard support requests from creators.

• Send reminders to creators who are inactive or have pending tasks.

⛳️ Requirements

• Take ownership of creator community management, onboarding, communication, enablement, and success tracking.

• Manage WhatsApp or community channels to maintain active engagement.

• Assist creators with inquiries regarding posting, linking, codes, timelines, and expectations.

• Educate creators on the type of content needed and ways to enhance performance.

• Monitor and track creator posting activity, engagement, and momentum.

• Foster and maintain strong relationships with creators to build trust within the community.

• Escalate operational issues such as shipping, linking, or compliance problems as necessary.

• Publish weekly recaps of creator activities, outlining subsequent actions.

🏝️ Benefits

• Enjoy a collaborative and dynamic work environment.

• Gain access to ongoing training and development opportunities.

• Be part of a community that values creativity and innovation.