Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily interactions across social media platforms including Instagram, TikTok, Facebook, YouTube, Pinterest, LinkedIn, and other emerging channels.

• Engage with consumer comments and direct messages while adhering to established brand voice guidelines and engagement strategies.

• Cultivate a positive, welcoming, and inclusive community atmosphere.

• Develop relationships with consumers through genuine and thoughtful interactions.

• Assist with community engagement initiatives and uphold OLIPOP's presence on platforms like TYB.

• Recognize consumer inquiries, trends, and themes, and relay insights to the Organic Social team.

• Collaborate with Consumer Experience to direct customer inquiries appropriately.

• Address sensitive issues, reputation risks, and emerging concerns in line with established protocols.

• Schedule and publish approved content across social media channels using Nectar Social.

• Ensure content is accurately published in accordance with set timelines.

• Perform quality assurance checks on captions, links, tags, accessibility standards, and formatting.

• Monitor community reactions following publication and share significant feedback with the team.

• Maintain publishing calendars and workflows within social management systems.

• Observe social conversations and community sentiment using approved tools and reporting resources.

• Track recurring consumer inquiries, feedback, and trending topics.

• Assist with regular reporting and social listening tasks.

• Support data collection and reporting for future campaigns and content planning.

• Stay updated on social media trends, platform changes, and cultural dialogues relevant to OLIPOP's audience.

• Collaborate with Organic Social, Consumer Experience, Brand Marketing, Creative, and other stakeholders.

• Engage in team meetings, brainstorming sessions, and campaign planning discussions.

• Report to the Director of Social.

⛳️ Requirements

• 1–3 years of experience in community management, social media coordination, customer engagement, or similar marketing roles.

• Excellent written communication and copywriting skills, with the ability to align with brand voice.

• Knowledge of major social media platforms and best practices in community management.

• Experience with social media management, publishing, or engagement tools; familiarity with Nectar Social, Sprout Social, Dash Hudson, Sprinklr, or similar tools preferred.

• Strong attention to detail and exceptional organizational skills.

• Capability to manage multiple priorities in a fast-paced environment.

• Proven customer empathy and professionalism in written communication.

• Comfortable working collaboratively within cross-functional teams.

• Interest in social media trends, internet culture, and changing consumer behaviors.

• Enthusiasm for consumer brands, digital communities, and positive customer experiences.

• Interest in health, wellness, food & beverage, or lifestyle brands.

🏝️ Benefits

• Fully remote work arrangement.

• IRL offsites.

• Reasonable accommodations during the application process and employment.