Community Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• The Community Manager serves as the representative and advocate for brands across various social media channels.

• Develop and execute social media strategies that align with brand goals and guidelines.

• Perform social listening and competitive analysis to guide strategic decisions.

• Establish and monitor key performance indicators (KPIs).

• Keep abreast of updates, algorithms, and advertising policies on social media platforms.

• Generate engaging, platform-specific content (including copy, visuals, and videos) that fosters interaction and growth.

• Curate pertinent third-party content to enhance community value.

• Oversee content calendars to ensure consistent and timely publishing.

• Manage and moderate communities across various platforms.

• Address comments, messages, and feedback in a prompt and professional manner.

• Cultivate a positive, inclusive, and vibrant community atmosphere.

• Actively engage with users and foster relationships.

• Identify and develop brand advocates and influencers.

• Monitor and analyze performance metrics to evaluate campaign success.

• Prepare regular reports that include key insights and recommendations.

• Utilize data to continually enhance content and engagement strategies.

• Collaborate closely with internal teams (creative, strategy, analytics) to implement campaigns.

• Participate in client meetings, offering social insights and recommendations.

• Effectively communicate with stakeholders regarding performance and strategy.

• Track brand mentions and sentiment across social media platforms.

• Proactively identify and manage potential reputation risks.

• Address negative feedback in a constructive and professional way.

⛳️ Requirements

• A minimum of 2 years’ experience managing social media communities for brands (agency experience is preferred).

• Demonstrated success in executing effective social media campaigns.

• Excellent written and verbal communication skills with a strong grasp of tone and voice.

• In-depth knowledge of social media platforms (Facebook, Instagram, X, LinkedIn, TikTok, YouTube).

• Experience with social media management, listening, and analytics tools.

• Understanding of paid social and campaign management practices.

• Strong organizational and time management abilities.

• Capability to work both independently and as part of a team.

• A creative mindset with a passion for digital and social media.

• Fluency in English; proficiency in additional South African languages is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Access to cutting-edge tools and technology.

• Collaborative and supportive work environment.