Community Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee all social media platforms (X, Instagram, Facebook, TikTok) to address player questions, celebrate significant wins, and cultivate a supportive community atmosphere.

• Recognize and escalate complex player concerns, technical issues, or VIP inquiries to the OSMM or Customer Support teams.

• Support the creation of "on-the-fly" social media content. Adapt and translate brand messaging to ensure alignment with sports and casino culture.

• Take charge of the technical implementation of the social media calendar, guaranteeing that all approved posts are scheduled and published accurately across all platforms.

• Track organic post performance in real-time; identify high-performing content and notify the paid media team for potential "boosted" spending.

• Extract monthly raw data and metrics; provide initial insights on community sentiment and engagement trends for inclusion in monthly performance reports.

⛳️ Requirements

• In-depth knowledge of X, Instagram, TikTok, and Facebook algorithms and community standards.

• Outstanding writing abilities with the capacity to embody a distinct brand "voice" (witty, professional, or high-energy).

• Proficiency in managing multiple posting schedules without errors in copy or links.

• Must be based in or willing to work from our Lisbon hub.

• Internships or one year of experience in social media, PR, or customer-facing roles.

• A genuine passion for sports betting or online casino gaming.

🏝️ Benefits

• Flexible working arrangements