Community Health Worker, Patient Engagement

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Assist patients in reconnecting with Imagine Pediatrics services.

• Act as a community-oriented, patient-facing resource through direct, in-person re-engagement within designated geographic areas.

• Provide practical support with program re-enrollment, onboarding, and the setup and use of the mobile app.

• Conduct telephone outreach to caregivers to encourage re-engagement of children in care and facilitate onboarding.

• Inform patients and caregivers about the services offered by Imagine Pediatrics and available community resources.

• Stay informed about local community resources and connect families to suitable services.

• Organize community events and perform facility rounding.

• Collaborate with Behavioral Health teams and local behavioral health providers on discharge planning and community care connections.

• Work alongside caregivers, families, and facility staff to identify and resolve barriers to engagement and access to care.

• Collaborate with the Patient Engagement Team, Outreach Specialists, and Registered Nurses.

• Assist with non-clinical care coordination, including connections to primary care, pharmacy access, discharge and follow-up support, SDOH needs, and elimination of care barriers.

• Facilitate outbound engagement calls for enrollment, follow-up, and patient engagement metrics.

• Execute additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years of experience in a healthcare setting (patient-facing role in a hospital or facility).

• Community Health Worker (CHW) certification is preferred.

• Possession of a valid driver’s license and access to a vehicle.

• A bachelor’s degree is required.

• Willingness to travel frequently.

• Bilingual skills (Spanish) are preferred.

• Medical Interpreter Certification is preferred.

• Ability to navigate uncertainty, think critically, take initiative, and maintain organization.

• Capability to manage multiple technology platforms.

• Experience in a patient-facing role within a hospital or facility.

• Background in working as part of an interdisciplinary team.

🏝️ Benefits

• Annual bonus incentive.

• Competitive medical, dental, and vision insurance options.

• Healthcare and Dependent Care Flexible Spending Accounts (FSA).

• Company-funded Health Savings Account (HSA).

• 401(k) plan with a 4% match, fully vested from day one.

• Employer-paid short-term and long-term disability insurance.

• Life insurance equal to 1x annual salary.

• 20 days of Paid Time Off (PTO).

• 10 designated Company Holidays.

• 2 Floating Holidays.

• Paid parental leave for new parents.

• Additional benefits to be outlined in the offer.

• Eligibility to participate in an employee equity purchase program (if applicable).