Community Health Worker – Field

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Act as a liaison between Aetna members and the healthcare system by providing outreach and education.

• Perform home visits for members with chronic conditions and reinforce adherence to care plans.

• Tailor services to accommodate members’ cultural, linguistic, and religious needs.

• Recognize healthcare requirements, enhance access to care, and minimize unnecessary hospitalizations.

• Inform healthcare professionals and providers about social determinants affecting health.

• Establish and nurture relationships with members, providers, nurse case managers, agencies, supervisors, and office personnel.

• Mitigate cultural and socioeconomic obstacles between clients and institutions.

• Assist in implementing care plans, educating members, and strategizing care management.

• Connect members with health and social services, and aid in defining management plans and objectives.

• Identify gaps in the care system and support members in utilizing community services, scheduling appointments, and completing program applications.

• Promote medication adherence by reviewing medication lists and assisting with refills.

• Educate on disease self-management, including nutrition and symptom tracking.

• Accompany members to appointments as necessary.

• Maintain member records in electronic health records, generate reports, complete progress notes and correspondence, and perform administrative tasks.

• Travel frequently to client homes, community sites, agencies, and outreach venues.

• Operate under the guidance of a designated professional.

⛳️ Requirements

• Must reside in Louisiana and within the designated Region 7 parishes: Caddo, Bossier, Webster, Claiborne, Bienville, Red River, DeSoto, Sabine, Natchitoches.

• If not certified as a Community Health Worker at the time of hire, must successfully complete a Certified Community Health Worker / Promotora certification program recognized by the State of Louisiana within 12 months of the start date.

• Willingness to travel 60–75% of the time.

• Access to reliable transportation is essential.

• 1–2 years of experience in providing clinical support services.

• At least 1 year of experience in community outreach and familiarity with Louisiana community resources.

• Minimum 1 year of experience working with clients with clinical needs (both physical and/or behavioral health).

• Proven proficiency with personal computers, keyboard navigation, MS Office Suite, MS Teams, Outlook, Word, Excel, and electronic health record systems.

• Flexibility to work outside of core business hours Monday–Friday, 8am–5pm, to address member needs.

• Variable work schedule with the ability to work 2 days a week until 9pm local time.

• A high school diploma or G.E.D. is required.

• Bilingual skills in Spanish or French are a plus.

• Preferred qualifications include experience in community/outpatient settings; Mental Health First Aid; Trauma Informed Care; HIPAA; C.L.A.S. Standards; Motivational Interviewing; specialized medical terminology and practices training; experience with Medicaid populations; Community Health Worker Certification or equivalent training and experience.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base pay.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.