Community Engagement Liaison

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Act as the primary local representative for QTS in a designated geographic area, building, enhancing, and sustaining relationships with residents, businesses, government officials, civil society, faith-based organizations, and advocacy groups.

• Create a community presence for QTS and serve as the initial point of contact for project updates, community inquiries, and concerns.

• Coordinate opportunities to disseminate project updates and gather community feedback.

• Oversee Community Complaint Management, ensuring that concerns are addressed fairly, transparently, and swiftly, with escalation when necessary.

• Participate in public meetings, events, hearings, and town halls to engage with local stakeholders and showcase QTS’s involvement in the community.

• Collaborate with the Community Impact Team to evaluate community development priorities and identify partnerships and volunteer initiatives.

• Assist the Economic Development and Government Relations teams with regulatory, permitting, and policy matters to facilitate business continuity and achieve project milestones.

• Work with the Communications & Brand teams to ensure consistent messaging, convey the QTS Story, and engage with local media.

• Regularly update and utilize the Community Assessment tool to guide engagement strategies and planning.

• Provide internal teams with insights regarding community sentiment, key stakeholders, priorities, and risks.

• Maintain the stakeholder map of key contacts.

• Lead the annual stakeholder engagement strategy, planning, and resource requests.

• Monitor and report on community engagement activities.

⛳️ Requirements

• A minimum of five years of experience in community engagement, public affairs, government relations, or a related discipline.

• Bachelor’s degree in Public Affairs, Political Science, Communications, Business, or equivalent professional experience.

• Proven experience working directly with communities, particularly in sectors involving land use, infrastructure, or large-scale development projects.

• Demonstrated ability to collaborate cross-functionally within a high-volume, fast-paced, dynamic organization.

• Experience in crisis management and addressing public opposition to development initiatives.

• Proven action-oriented leadership capabilities.

• Outstanding communication and public speaking skills, with the capacity to engage diverse stakeholders respectfully and with a solution-focused approach.

• Ability to navigate local government processes, permitting, and regulatory frameworks while ensuring transparency and accountability.

• Strong verbal and written communication abilities.

• Excellent interpersonal skills.

• Capability to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to changing circumstances in a rapidly growing company.

• Proficiency in prioritizing, multitasking, and producing high-quality work under tight deadlines.

🏝️ Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.

• All employees are eligible for bonuses or commissions.

• Generous paid time off (PTO), Paid Volunteer Days, plus Floating Holidays.

• Stock Purchase Plan (SPP).

• 11 paid holidays annually, with holiday compensation for work performed on those days.

• Pet and Legal Insurance.

• Q-Rest Sabbatical Program.

• Q-Anniversary Service Award Program.

• Parental Leave.

• Military Benefits Package.

• QTS Charitable Matching Gift Program.

• QTS Scholarship for Employee Dependents.

• QTS Crisis Fund.

• Wellness Program.

• Tuition Reimbursement Program.

• Reasonable accommodations available for individuals with disabilities.