Community & Engagement Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Greet new members on Discord, initiate discussions, and foster a friendly, engaging, and inclusive community.

• Address non-technical support queries and provide answers regarding releases, project submissions, platform features, and user experience.

• Collect feedback from users and creators through dialogues and support inquiries.

• Compile recurring issues and requests for the team, including examples of user challenges.

• Propose practical enhancements such as clearer onboarding instructions and improved responses to frequently asked questions.

• Compose and disseminate community updates regarding new content, platform features, and creator competitions.

• Monitor and respond to queries and comments on social media while ensuring a consistent brand voice.

• Maintain current FAQs and support documentation.

• Collaborate with the broader Watrfall team to relay community feedback and enhance user experience.

• Possibly host virtual events and engage in promotional video activities.

⛳️ Requirements

• Excellent writing abilities.

• Enjoys engaging with others and remains composed when faced with frustrated or confused individuals.

• Proficient in using Discord.

• Capable of keeping track of open requests.

• Skilled in transforming feedback into clear, actionable summaries.

• Experience in online communities, social media engagement, or customer support is advantageous.

• Familiarity with the film and television industry is appreciated.

• Comfort and enthusiasm for hosting virtual events, taking part in promotional videos, and embodying Watrfall’s brand personality is a valuable asset.

🏝️ Benefits

• Competitive compensation based on experience.

• Flexible remote work environment.

• Collaborative and creative team atmosphere.

• Opportunities for professional development and growth within a thriving company.

• Potential for the six-month contract to transition into a permanent position.

• Flexible working arrangements.