Community Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain a consistent presence in our Discord server, engaging genuinely with our players across various channels, topics, and live sports events.

• Act as a reliable point of contact, providing prompt and helpful responses to player inquiries and needs.

• Develop and implement community-focused campaigns such as giveaways, AMAs, live chats, and themed events in collaboration with both internal and external teams.

• Track sentiment, player behavior, and emerging trends, regularly sharing insights to enhance products, features, and the overall user experience.

• Advocate for the community’s voice throughout the company while adhering to our brand tone and standards.

• Provide support during peak sports periods — evenings, weekends, and significant game days (on a rotating basis).

⛳️ Requirements

• A minimum of 1 year of experience in building, moderating, or supporting digital communities, preferably in the realms of sports, gaming, or consumer brands.

• Strong familiarity with Discord, including moderation tools, roles, bots, and engagement features.

• Demonstrated ability to create engaging content and facilitate conversations tailored to specific communities.

• Exceptional written communication skills with a versatile tone: professional, playful, empathetic — adapting to the moment as needed.

• A strong sense of urgency and ownership — you are quick, proactive, and focused on solutions.

• An understanding of Sportsbook or Daily Fantasy Sports products, capable of discussing betting lines, major games, or prop picks effortlessly.

• Experience moderating high-traffic communities or social platforms during live events is advantageous.

• Awareness of responsible gaming practices and customer safety.

🏝️ Benefits

• Bonuses

• Equity

• Health insurance

• Retirement plans

• Paid time off