Communications Manager – CX Organization

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist in the implementation of essential communication strategies for the CX team.

• Develop, oversee, and disseminate communications with stakeholders and subject matter experts.

• Craft talking points, presentations, organizational announcements, social media posts, and digital content.

• Oversee the CX Communications Editorial Calendar.

• Collaborate on audience growth initiatives across video, social media, newsletters, paid channels, and emerging platforms.

• Conduct market research and track industry trends.

• Create executive content, including bylines, social media posts, and event presentations.

• Identify key audiences and effective channels for communication.

• Monitor and measure executive communications programs and initiatives.

• Prepare messaging documents and briefing materials.

• Develop and maintain project plans, timelines, milestones, and delivery trackers.

• Manage marketing calendars, campaign materials, and project schedules.

• Generate content and fulfill ad hoc requests as needed.

⛳️ Requirements

• A minimum of 7 years of experience in a communications role, preferably in technology or a B2B setting.

• Bachelor’s degree in Communications, Marketing, Business, or a related field; or equivalent professional experience.

• Demonstrated ability to handle multiple, competing priorities effectively.

• Outstanding writing, editing, and storytelling abilities.

• Strong analytical skills and comfort in working with performance data and reporting tools.

• Experience supporting various strategic priorities in a dynamic environment.

• Genuine interest and enthusiasm for podcasts, vodcasts, storytelling, and digital media.

• Background in integrated communications, ideally within a technology firm or agency.

• High level of AI fluency and proficiency in using technology to innovate processes.

• Capability to communicate technical information, data, and results clearly.

• Exceptional organizational skills and meticulous attention to detail.

• Proactive and anticipatory mindset with strong judgment and discretion.

• Proven track record of enhancing effectiveness by establishing objectives and promoting accountability.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Potential Cisco restricted stock unit grants, vesting upon continued employment.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time each full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided at hire and each January 1 thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days each full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.