Commercial Special Servicing Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee responsibilities for a designated portfolio of non-performing commercial/business mortgage loans across various locations.

• Assess loan accounting and prepare or validate calculations for legal demands.

• Handle incoming calls and correspondence from borrowers and internal teams.

• Evaluate property valuation reports, collateral property inspections, and operational information related to properties.

• Analyze commercial loan documents, borrower prerequisites, covenants, and compliance with those covenants.

• Examine performing loan reports to detect loans that may need to be transferred to special servicing.

• Track property tax and insurance status for the assigned collateral.

• Act as the primary contact and liaison with external special servicers.

• Manage requests and posting/disbursement instructions from external special servicers and Asset Managers.

• Ensure accurate and timely maintenance of system data and reports.

• Collaborate with Company resources across various departments, including offshore teams.

• Review servicing agreements to clarify responsibilities, authorities, and deadlines.

• Manage invoicing and reports from third-party vendors.

• Assist Commercial Primary Servicing representatives with borrower outreach, market analysis, and investor inquiries.

• Fulfill required training, compliance, audit, and reporting activities.

• Identify operational challenges and propose solutions.

• Perform other assigned tasks as needed.

• Acknowledge and respond to requests from external special servicers within 24 hours.

• Provide daily updates on outstanding requests that exceed 24 hours.

• Process posting instructions within 24 hours.

• Handle invoices within three days of receipt.

• Maintain 100% accuracy in accounting calculations.

• Provide instructions to other departments while adhering to agreed servicing-level standards.

• Complete a minimum of 40 hours of annual Company training.

⛳️ Requirements

• At least 2 years of experience with defaulted commercial loans.

• Knowledge of commercial loan document provisions, including interest accrual, tax and insurance administration, and lender advances.

• Familiarity with commercial loan covenants and compliance requirements.

• Understanding of CRE income property operating documents, such as rent rolls and income statements.

• Strong verbal and written communication skills.

• Ability to operate independently with minimal supervision.

• Proficient problem-solving and decision-making abilities.

• Capability to meet detailed reporting requirements.

• Ability to thrive under pressure, meet deadlines, and adapt to shifting priorities.

• Proficient in Microsoft 365 Suite and Adobe applications.

• Experience with loan servicing applications like MSP, REALSynergy, Strategy, and Enterprise.

• Team-oriented skills to work collaboratively with colleagues across different departments.

• Must successfully pass the Company’s Background Screening process prior to starting employment.

• May need to meet client-specific background check requirements or Federal/State licensing prerequisites, if applicable.

🏝️ Benefits

• Performance-based bonus.

• Medical, dental, and vision insurance.

• Up to 3% matching on 401(k) contributions.

• Generous paid time off policy.

• Company-funded life, accident, and disability insurance.

• Programs for mental, physical, and financial wellness.