Commercial Service Account Manager

📋 Description

• Market the complete range of Carrier HVAC Service products and solutions, including service agreements, repairs, and modernizations.

• Develop and uphold Sales Territory and Account plans as necessary.

• Deliver presentations at customer seminars to foster new and existing customer relationships and opportunities.

• Advocate for Carrier's value proposition by aligning customer objectives with Carrier solutions.

• Leverage CRM tools to oversee customer interactions, activities, and the opportunity pipeline.

• Proven track record in acquiring new customers while enhancing value for current clients.

• Skilled in identifying and pursuing new service agreement opportunities with both existing and prospective customers.

• Capable of discovering or responding to repair opportunities.

• Build credibility through in-depth knowledge of Carrier products and solutions.

• Strong aptitude for developing and maintaining customer relationships.

• Effectively communicate the value of Carrier’s offerings and how they align with customer needs.

• Recognize the customer’s buying stage and adapt the sales approach accordingly.

• Excellent presentation and communication abilities.

• Prioritize the most promising opportunities.

• Respond to customer requirements promptly.

• Secure bookings/orders in a timely manner.

• Consistently meet sales metrics and annual targets.

• Negotiate service agreement renewals effectively when necessary.

⛳️ Requirements

• Minimum of 2 years’ experience in HVAC Service and Commercial Sales.

• High School Diploma or GED is required.

• Must be capable of lifting and carrying 20 pounds, climbing ladders and stairs, and working comfortably on roofs or platforms.

• Must be able to pass a Motor Vehicle Record (MVR) check.

• Bachelor’s degree is preferred.

• Highly proficient in operating in a technical environment using Microsoft-based software.

• Exceptional sales and negotiation skills, with a strong focus on goals and effective time management and organizational abilities.

• Proven strong written, verbal, and presentation skills to effectively establish expectations and relationships with both internal and external customers.

• Ability to sell directly to end-user customers.

• Prior experience in selling service agreements is required.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, and purchased vacation.

• Disability: Short-term and long-term disability coverage.

• Life Insurance and Accidental Death and Dismemberment coverage.

• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.

• Tuition Assistance.