Commercial Process Consultant

This is a fully remote position, open to applicants in Portugal, +6 more countries.

📋 Description

• Oversee the analysis of commercial processes and collaborate with stakeholders from both global and local markets.

• Organize workshops to gather requirements, challenge local discrepancies, and document the agreed-upon exceptions.

• Create process maps, narratives, business rules, requirements, and acceptance criteria.

• Assist in the transition from Veeva CRM to Vault CRM by assessing capabilities, identifying gaps, and evaluating business impacts.

• Review solution demonstrations and clarify requirements in collaboration with project and platform teams.

• Keep track of decisions, dependencies, exceptions, and maintain requirements traceability.

• Aid in business testing and prepare necessary handover documentation.

⛳️ Requirements

• A minimum of 5 years of experience in business analysis or process consulting.

• At least 3 years of experience in pharmaceutical commercial operations or customer engagement.

• A minimum of 2 years of hands-on experience with Salesforce-based Veeva CRM processes.

• Experience in participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business testing project.

• Proven experience working across various markets and directly engaging with field users and global process owners.

• Strong background in process mapping, requirements management, and development of acceptance criteria.

• Familiarity with segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies.

• Experience with BPMN, Agile methodologies, Jira/Confluence, or Veeva certifications is advantageous.

• Proficiency in German or French is considered a plus.

🏝️ Benefits

• Approximately 3 days per week allocation.

• Remote work arrangement available for eligible locations in the EU or US East Coast.