Commercial Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the leadership of commercial operations with activities related to launch readiness, commercial workplans, project timelines, and cross-functional deliverables.

• Manage commercial operations workstreams, which include field operations, CRM support, data management, reporting, tracking of incentive compensation, targeting, call planning, and vendor readiness.

• Contribute to MLR initiatives, optimize workflows, and perform quality checks on materials.

• Oversee the maintenance of commercial dashboards, trackers, KPIs, scorecards, and materials for business reviews.

• Provide support for CRM and commercial systems through user coordination, data quality assessments, issue tracking, training logistics, documentation, and support for adoption.

• Collaborate with teams from Commercial, Sales, Marketing, Market Access, Patient Services, Medical Affairs, Finance, IT, Legal, Compliance, and external vendors.

• Aid field operations by managing logistics for territory alignment, targeting files, field reporting, call planning, account lists, and documentation.

• Assist in the operations of incentive compensation, including data collection, tracking, reporting, quality checks, communications, and coordination.

• Facilitate vendor onboarding, track purchase orders, coordinate invoices, manage budget trackers, route contracts, schedule meetings, and document vendor performance.

• Organize cross-functional meetings for launch readiness, including preparing agendas, taking notes, documenting action items, timelines, and follow-up tasks.

• Identify opportunities for enhancing commercial operations processes, documentation, data quality, and overall methods of working.

• Ensure that all activities comply with relevant policies, legal and compliance requirements, and industry standards.

⛳️ Requirements

• A Bachelor's degree is required.

• Minimum of 8 years of experience in pharmaceutical, biotechnology, life sciences, healthcare consulting, commercial operations, sales operations, business analytics, project coordination, or a related business function.

• Experience in oncology and successful product launches is highly preferred.

• A keen interest in biotech or pharmaceutical commercialization, product launches, commercial operations, field operations, analytics, or market access.

• Previous experience supporting business operations capabilities such as CRM, reporting, data management, dashboards, project trackers, vendor coordination, budget tracking, or process documentation is preferred.

• Strong proficiency in Microsoft Office applications, particularly Excel and PowerPoint; experience with CRM, business intelligence, project management, or collaboration tools is preferred.

• Excellent analytical, organizational, and problem-solving abilities.

• Capability to manage details, track deliverables, and communicate progress effectively.

• Outstanding communication, collaboration, and follow-through skills.

• Ability to work efficiently across functions and with external vendors.

• Comfortable in a fast-paced, remote work environment where priorities may shift rapidly.

• Highly accountable, adaptable, detail-oriented, proactive, and willing to learn.

• Ability to exemplify Elevar’s core values.

• Capacity to operate strategically and tactically in a complex, fast-moving, cross-functional environment.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Time off

• Retirement plan

• Other voluntary benefits

• Remote-based work