Commercial Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Conduct outbound calls to both current and former customers to engage in discovery discussions regarding their funding requirements.

• Document the outcome of each call in HubSpot.

• Maintain a regular follow-up schedule.

• Gather bank statements, Open Banking connections, and other necessary underwriting documentation.

• Submit complete applications to Underwriting, including all relevant context.

• Clearly explain loan terms, pricing, arrangement fees, and personal guarantees.

• Escalate queries to the Risk or Compliance teams as needed.

• Assist customers through the process of offers, KYC refresh, legal documentation, and direct debit setup until funding is secured.

• Handle declines and customers who are not interested with sensitivity, only referring them elsewhere with their consent.

• Execute outreach campaigns via email, statement emails, SMS, WhatsApp, and LinkedIn.

• Analyze campaign audiences and review results in collaboration with the Data team.

• Ensure the CRM remains accurate, organized, and consistent, including documenting rejection and non-progression reasons.

• Generate weekly reports detailing calls, conversations, applications, offers, and funded loans.

• Identify what strategies are effective and what are not.

• Collaborate with Risk, Legal, and Data teams to advance applications and assist customers.

• Adhere to mandatory policies and operational procedures to uphold internal controls.

⛳️ Requirements

• 1-3 years of experience in a commercial business development or relationship role, preferably within the lending, finance, or fintech sectors.

• Demonstrate confidence and credibility while communicating with small business owners and directors, with comfort in making a high volume of calls.

• Possess clear and accurate written communication skills, along with the discipline to follow up and maintain updated records.

• Exhibit strong numerical skills, with the confidence to work with loan amounts, interest rates, terms, repayments, and fees.

• Be organized, self-motivated, and capable of managing a busy pipeline of customers at various stages.

• Show honesty and careful consideration regarding promises made to customers within a regulated environment.

• Have knowledge of SME lending, including unsecured loans, personal guarantees, or government-backed schemes.

• Experience with CRM systems such as HubSpot, as well as email or SMS campaign tools.

• Familiarity with Open Banking, KYC, and credit underwriting processes.

• Previous experience working with brokers or introducers.

• Applicants must be residents of the UK.

• In most cases, applicants must already reside in the UK for sponsorship purposes.

🏝️ Benefits

• Comprehensive onboarding support and ongoing development opportunities.

• Flexible working options available.

• Regular social activities.

• Pension contributions.

• Participation in a discretionary bonus scheme.

• Private health coverage.

• Life assurance.

• Family-friendly policies, including enhanced maternity and paternity leave.