Commercial Auto Claims Adjuster

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Manage routine non-complex to moderately complex non-injury Commercial and Specialty claims.

• Open, investigate, assess, negotiate, and resolve auto claims.

• Adjust claims involving higher complexity in liability, property damage, and total losses at a proficient level.

• Verify coverage on policies with standard commercial symbols and/or specialty exposures.

• Collaborate with casualty adjusters to service physical damage exposures.

• Communicate with insureds, claimants, and other involved parties to confirm loss details and coverage.

• Clarify claims processes, next steps, outcomes, benefits, coverages, and liability decisions.

• Investigate coverage and liability while maintaining an inventory of pending claims.

• Negotiate damage estimates and supplements; assess reparability and oversee repairs.

• Arrange for towing, storage, and rental vehicles.

• Address responsibilities related to subrogation and total loss.

• Ensure adherence to insurance program and Claim Service Level agreements.

• Maintain necessary documentation and correspondence to comply with state regulations and policy provisions.

• Provide support to other claims areas as required.

• Engage in employee resource groups, volunteering, onboarding, relationship-building, and team success.

• Attend divisional/team meetings and other in-person meetings as necessary.

• Work any shift seven days a week between 7:00 AM and 7:00 PM Pacific Time, based on business needs.

• Complete virtual, on-camera paid training starting November 30, 2026, Monday-Friday, 8:00 AM-5:00 PM Pacific Time.

⛳️ Requirements

• High School Diploma/GED or at least one year of customer service experience in a virtual environment using internet, phone, and chat features.

• Must possess an Adjuster license for all applicable states or obtain licenses within 90 days of finishing the provided licensing training.

• Basic math skills and moderate computer proficiency with the technical ability to utilize various software applications.

• Must meet work-from-home requirements, including internet speed and a designated workspace.

• Ability to type at least 30 wpm.

• Two or more years of customer service experience preferred.

• Previous insurance claims experience preferred.

• Bachelor’s degree preferred.

• Bilingual skills are a plus.

• Auto physical damage training and/or enrollment in I-CAR or SCLA preferred.

• Strong customer service, analytical, problem-solving, organizational, oral and written communication, and negotiation skills.

• Ability to effectively prioritize and multitask.

• Flexibility to work between 7:00 AM and 7:00 PM PDT, including weekends and/or holidays.

• Willingness to travel as needed for divisional/team meetings and other in-person meetings.

• Applicants must have authorization to work indefinitely in the US; Mobilitas does not provide visa sponsorship.

🏝️ Benefits

• Eligibility for an annual bonus / Annual Incentive Plan (AIP) of up to 5% of eligible pay.

• 401(k) plan with a company match.

• Paid training program.

• Opportunities for career growth, leadership, and mentoring support.

• Flexible remote-first workplace / Home-Flex roles.

• Participation in employee resource groups and volunteering opportunities.

• Reasonable accommodations for qualified applicants and employees with disabilities.