Commercial Account Coordinator

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Evaluate service agreements against contracts to confirm the correct setup of new accounts and service cadence.

• Develop vendor profiles and verify the accuracy of paperwork submitted by vendors.

• Provide training to vendors on work order and billing processes.

• Relay work orders to vendors and support the AOM in troubleshooting issues.

• Oversee, update, and finalize work orders in accordance with SLA, and alert the AOM of any missing requirements.

• Monitor invoice submissions and ensure vendors apply the correct coding.

• Generate reports on open and closed work orders and check statuses with relevant vendors.

• Maintain internal records (CRM, documents, spreadsheets, files, drives) in an organized and up-to-date manner.

• Communicate effectively with all levels of MCS management as needed.

• Assist in the training of processes and procedures.

• Additional responsibilities may be assigned as the role develops in response to business needs.

⛳️ Requirements

• High School Diploma or equivalent experience in a related field.

• A minimum of 2 years of experience in sales or customer service.

• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).

• Familiarity with other systems utilized by MCS, including Salesforce, Corrigo, Monday.com, etc.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment.