Collector III

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage and recover accounts that are over 60 days delinquent.

• Support loan work-out initiatives, which include mortgage modifications and Deeds in Lieu (DILs).

• Assist owners in comprehending ownership rights and the terms and conditions of contracts.

• Conduct collection activities in compliance with company policies and federal regulations.

• Ensure that delinquency percentages remain within acceptable limits.

• Meet required phone activity levels, contact percentages, and other key performance metrics.

• Handle correspondence and payments in a legal, ethical, and confidential manner.

• Keep organized documentation for owner accounts and request skip tracing when necessary.

• Provide leadership support to Supervisors and Leads.

• Aid in the development of company policies and procedures regarding collection strategies and practices.

• Assist collection staff with daily operations and procedures.

⛳️ Requirements

• High School Diploma or GED is required.

• Strong written and verbal communication skills along with excellent organizational abilities.

• Proficient in Microsoft Word, Access, and Excel.

• Availability for a flexible schedule from Monday to Saturday, between 8 AM and 11 PM.

• Preferred experience of over 2 years in Collections or Sales.

• Experience in skip tracing is preferred.

• Familiarity with the Timeshare Industry is preferred.

🏝️ Benefits

• Benefits are available from day one.

• Daily pay options.

• Recognition programs and rewards.

• Comprehensive healthcare options, including medical, dental, and vision coverage.

• A culture that prioritizes people.

• Go Hilton: Travel discounts program with Hilton hotel rates worldwide.

• Employee pricing platform for perks at work.

• Employee Assistance Program to support physical and mental wellness.

• Paid vacation time and sick days.

• 401(k) program with company matching contributions.

• Tuition reimbursement programs available.

• Numerous opportunities for learning and career advancement.