Collections Specialist

📋 Description

• Oversee the collections process for customer accounts, which includes proactive communication regarding overdue balances and resolving payment issues.

• Track aging reports and strive to decrease outstanding accounts receivable through prompt follow-up and thorough account analysis.

• Employ HighRadius and internal systems to manage collections activities, customer interactions, payment tracking, disputes, and account reconciliation.

• Collaborate with Billing, Sales, Customer Success, and Finance teams to address customer issues and billing discrepancies.

• Examine and reconcile customer accounts, taking into account unapplied payments, credits, disputes, and short payments.

• Aid in reducing bad debt by identifying and appropriately escalating high-risk accounts.

• Keep detailed records of customer interactions, payment commitments, and updates on account status.

• Prepare and share aging analyses, collections reports, bad debt summaries, and account status updates with leadership as necessary.

• Support month-end activities and reporting related to collections and accounts receivable.

• Maintain a professional and customer-centric communication style while ensuring timely payment resolutions.

• Appropriately escalate priority accounts, bankruptcy risks, legal issues, or collection challenges to leadership.

⛳️ Requirements

• Required experience in full-cycle collections and accounts receivable.

• Preferred familiarity with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms.

• Strong grasp of aging reports, bad debt management, cash application, account reconciliation, and collections best practices.

• Capability to analyze customer accounts and identify the underlying causes of delinquency or payment discrepancies.

• Proficient in Excel and reporting, with the ability to analyze extensive financial data sets.

• Excellent verbal and written communication skills, with the ability to handle challenging customer conversations professionally.

• Highly organized and exceptionally detail-oriented with strong follow-through skills.

• Ability to multitask and prioritize effectively in a fast-paced setting.

• Capacity to collaborate across functions and build relationships across departments.

• Strong problem-solving and critical-thinking skills.

• Consistently achieves results with integrity, professionalism, accountability, and sound judgment.

• Maintains consistent performance under pressure while managing sensitive customer and financial matters with tact and professionalism.

• Self-motivated with the ability to work independently while also positively contributing to a team environment.

🏝️ Benefits

• A comprehensive benefits package that includes health and dental insurance, generous paid time off, and a 401k plan with company matching.

• Tuition reimbursement.

• A robust Employee Assistance Program through TotalCare, providing free counseling 24/7/365, along with financial counseling, legal guidance, adoption assistance services, and much more!

• 24/7 access to virtual medical care through Teladoc.

• Floating time off for holidays and/or your birthday.

• Quarterly awards based on peer nominations.

• Regional discounts and perks.

• Opportunities to participate in charitable events and give back to the community.