Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of customer accounts and track aging reports.

• Initiate collection outreach through phone calls, emails, and customer portals.

• Investigate and address discrepancies related to invoices, payments, and accounts.

• Collaborate with internal teams to resolve disputes and eliminate payment obstacles.

• Keep precise records of account notes and collection activities.

• Prepare and send out statements, invoices, and collection communications.

• Analyze aging patterns and suggest actions to minimize overdue balances.

• Assist in month-end closing procedures and reporting obligations.

• Identify high-risk accounts and propose suitable collection strategies.

• Provide a professional customer experience while achieving collection objectives.

• Recognize opportunities to enhance billing and collection processes.

⛳️ Requirements

• Excellent communication, negotiation, and customer service abilities.

• Preferred experience with ERP/accounting systems (such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar).

• Intermediate proficiency in Excel and experience with reporting and analysis.

• Strong attention to detail, organizational skills, and follow-through.

• A combination of education and relevant experience will be considered.

🏝️ Benefits

• Medical

• Dental

• Vision

• Flexible Spending Accounts

• PTO

• Paid Holidays

• Floating Holidays

• 401k with Company match and immediate vesting

• Company-funded Life Insurance

• Employee Assistance Programs

• No-cost Mental Health Benefits