Collections Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Actively seeks payment for overdue customer accounts and invoices at the early stages of the payment cycle.

• Consistently and promptly follows up on customer payment commitments.

• Keeps a permanent record of each communication with the customer, noting specific details of the conversation along with the expected payment amount and date.

• Monitors accounts with slow payments and takes corrective actions as needed.

• Identifies root causes of customer delays in payment and disputes, collaborating across functions to resolve issues.

• Maintains regular communication with internal partners, providing essential information to enhance portfolio performance.

• Establishes, reviews, and updates customer credit limits, payment terms, and risk classifications to balance commercial opportunities with financial risks while adhering to all internal control and SOX regulations.

• Processes credit applications promptly to fulfill internal service-level commitments.

• Tracks customer payments on a daily basis and ensures accurate application of cash postings and offsets to customer accounts in accordance with cash posting guidelines.

• Aids in the negotiation and setup of electronic payment formats and remittance details to support auto-cash initiatives.

• Generates collection reports to identify and monitor opportunities for improving accounts receivable portfolios.

• Prepares and disseminates insightful customer highlights and summaries to business partners to enhance collection outcomes.

• Assists with unclaimed property reporting and escheatment processes by reviewing aged outstanding items, reconciling accounts, maintaining documentation, and ensuring compliance with state regulations.

• Undertakes additional responsibilities and projects as assigned.

⛳️ Requirements

• A minimum of 3-7 years of experience in collections, credit, finance, accounting, or a related field.

• Strong negotiation skills, including the ability to influence and persuade others to achieve desired outcomes.

• Approachable with excellent interpersonal and communication skills to effectively engage with customers while fostering a positive image of TekniPlex.

• Conducts oneself in a professional and respectful manner while upholding high ethical standards.

• Solid problem-solving and process improvement skills, with the ability to look beyond the obvious to uncover and resolve hidden issues.

• Proactive, self-motivated, and results-driven achiever who sets ambitious goals in alignment with company objectives.

• Highly organized with strong time management skills, capable of handling a large volume of accounts across various activities.

• Proficient in MS Excel, Word, and PowerPoint, with strong skills for accurately interpreting data.

• Experience with the Infor-LN ERP system is advantageous.

• This position requires comprehensive training in areas such as business administration, finance, accounting, sales, marketing, computer science, or similar fields, typically obtained through the completion of a four-year degree program or an equivalent combination of experience and education. Generally requires three (3) to seven (7) years of directly related experience.

🏝️ Benefits

• Health insurance

• Retirement plans

• Flexible work arrangements

• Professional development

• Bonuses