Collections Representative

📋 Description

• Engages with insurance providers to address outstanding claims.

• Investigates any account balances that are either fully or partially unpaid.

• Evaluates unpaid and underpaid claims.

• Resubmits or appeals claims when necessary.

• Confirms payment information adjustments with the supervisor.

• Organizes collection efforts for accounts that are overdue.

• Adheres to the Fair Debt Collection Practices Act (FDCPA).

• Addresses customer inquiries related to account statuses.

• Conducts thorough research on customer accounts and documents findings accurately.

• Resolves discrepancies and processes adjustments and refunds as required.

• Ensures the accurate entry of collection activity details into the billing system.

• Initiates payments and resubmits invoices as needed.

⛳️ Requirements

• A high school diploma is mandatory.

• At least one year of relevant experience is necessary.

• Fundamental skills in Word and Excel are required.

• Proficiency in English (reading, writing, verbal).

• Basic mathematical skills, with a strong capability to understand, interpret, and generate spreadsheet data.

🏝️ Benefits

• Medical, dental, and vision care coverage

• Paid time off plan

• 401(k) Plan

• Flexible Spending Accounts

• Basic life insurance

• Short-and long-term disability coverage

• Accident insurance

• Teammate Assistance Program

• Paid parental leave

• Domestic partner benefits

• Mental, physical, and financial well-being programs