Collections Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Investigate overdue account balances that are either partially or completely unpaid.

• Contact insurance providers or customers via mail and/or phone regarding outstanding payments.

• Analyze unpaid and underpaid claims.

• Resubmit or appeal claims as needed.

• Confirm payment information adjustments with the supervisor.

• Organize collection efforts for delinquent accounts by preparing documentation for external collection agencies or legal representatives.

• Adhere to the Fair Debt Collector Practices Act (FDCPA).

• Address customer inquiries concerning account status.

• Conduct thorough research and accurately document customer accounts.

• Resolve discrepancies and prepare necessary adjustments and refunds.

• Precisely enter collection activity data into the billing system.

• Escalate recurring issues to the department supervisor.

• Initiate payments and resubmit invoices as necessary.

• Pursue patient payment obligations when insurance defaults, as permitted by law or contractual agreements.

• Report punctually at the designated starting time and maintain reliable, consistent attendance.

• Carry out other duties as required.

⛳️ Requirements

• High school diploma is mandatory.

• At least one year of relevant experience is required.

• Basic proficiency in Word and Excel.

• Proficient in English reading, writing, and verbal communication.

• Fundamental mathematical skills.

• Ability to understand, interpret, and generate spreadsheet data.

• Strong problem-solving and analytical skills.

• Effective communication skills.

• Good business acumen.

• Personal effectiveness and credibility.

• Dependable and consistent attendance.

• Capability to perform the physical demands of the position, with reasonable accommodations available.

• Eligibility to work within the United States.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short- and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs for mental, physical, and financial well-being.

• Option for remote work arrangements.