Collections Account Manager

📋 Description

• Overseeing a portfolio of accounts, addressing billing inquiries, and ensuring prompt payment of invoices.

• Making a high volume of outbound calls to engage customers regarding overdue account balances and work towards resolution.

• Navigating negotiations and assessing trade-offs between risk management and growth opportunities when making decisions.

• Addressing customer invoice disputes and other billing-related concerns.

• Managing customer payments and remittances efficiently.

• Establishing trust with providers and healthcare executives through strong financial expertise.

• Clearly communicating the billing processes and educating stakeholders on invoicing practices.

• Collecting and sharing feedback to enhance billing systems and processes.

• Collaborating with internal teams to implement billing-related initiatives and trials.

⛳️ Requirements

• Extreme ownership: Assume complete responsibility for managing billing challenges and solutions.

• Curiosity: Investigate and comprehend the underlying causes of billing issues to identify optimal solutions.

• Scrappiness: Develop innovative solutions to navigate obstacles and ensure progress.

• Adaptability: Excel in a fast-paced, dynamic market environment.

🏝️ Benefits

• Competitive salary

• Unlimited paid time off (PTO)

• Fully remote work environment

• Chance to make a meaningful impact with healthcare customers