Collection Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reach out to customers via phone, email, or various communication channels concerning outstanding payments.

• Follow up on overdue accounts and support customers in arranging payments.

• Keep precise and current records of collection activities.

• Address customer inquiries and concerns in a professional manner.

• Negotiate payment plans as appropriate and in line with company policies.

• Monitor assigned accounts and follow up on promised payments.

• Elevate challenging or unresolved accounts to the relevant team.

• Ensure confidentiality of customer and account information.

• Achieve assigned collection and performance objectives.

• Operate in a fast-paced, high-volume call handling environment.

⛳️ Requirements

• Prior experience in collections, customer service, call center, or a similar role is preferred.

• Excellent verbal and written communication abilities.

• Strong negotiation and problem-solving capabilities.

• Professional and confident demeanor on the phone.

• Ability to manage challenging conversations with composure and professionalism.

• Keen attention to detail and strong organizational skills.

• Proficient in using computers and basic office software.

• Capable of working independently as well as collaboratively within a team.

• Willingness to work remotely on a standard schedule from 9:00 AM to 5:00 PM, Monday to Friday.

🏝️ Benefits

• Remote position

• Standard schedule: 9:00 AM – 5:00 PM, Monday–Friday

• Equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status