Collection Specialist

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Reach out to customers via phone, email, or other communication methods regarding outstanding payments.

• Follow up on overdue accounts and provide assistance to customers in arranging payments.

• Keep precise and updated records of collection activities.

• Address customer inquiries and concerns in a professional manner.

• Negotiate payment plans as appropriate, adhering to company guidelines.

• Monitor assigned accounts and follow up on promised payments.

• Escalate challenging or unresolved accounts to the relevant team.

• Ensure the confidentiality of customer and account information.

• Achieve assigned collection and performance targets.

⛳️ Requirements

• Prior experience in collections, customer service, call center, or a related field is preferred.

• Excellent verbal and written communication skills.

• Strong negotiation and problem-solving abilities.

• Professional and confident demeanor when speaking on the phone.

• Capability to manage difficult conversations with calmness and professionalism.

• High attention to detail and strong organizational skills.

• Proficient in using computers and basic office software.

• Ability to work both independently and collaboratively within a team.

• Availability to work Monday through Friday, from 9:00 AM to 5:00 PM.

• Capacity to thrive in a fast-paced, high-volume call handling environment.

🏝️ Benefits

• Equal opportunity workplace.

• Remote work arrangement.