CNC Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to customer locations for the installation, repair, maintenance, and troubleshooting of machine tool equipment and controls.

• Utilize online technical documents, manuals, and vendor resources to investigate machine-related issues.

• Accurately complete and submit documentation to both the office and customers concerning machine problems, repairs, and installations.

• Advocate and execute preventative maintenance on customer machine tool equipment.

• Provide after-sales technical support and training.

• Maintain comprehensive knowledge of the machine tool industry and the product lines represented by the company.

• Report directly to the Service Manager.

• Perform additional tasks as needed.

⛳️ Requirements

• Proven experience in mechanical and electrical repair or engineering is preferred.

• Background in CNC repair is advantageous.

• Capability to read and understand drawings and schematics is essential.

• Familiarity with software applications, such as Microsoft Office, is beneficial.

• Proficient in using a laptop, smartphone, and various software tools.

• Excellent technical, communication, and presentation skills are mandatory.

• Ability to regularly lift between 40 and 50 pounds.

• Willingness to work flexible hours and travel frequently throughout a regional area.

• Strong mechanical and electrical skills.

• Competence in troubleshooting and repairing CNC equipment.

• Highly mobile and capable of accessing all areas of customer facilities.

• Ability to perform bending, twisting, stooping, reaching, and lifting of materials up to 50 lbs.

• Capacity to stand, walk, bend, kneel, crouch, climb, and reach for extended durations.

• Ability to work in confined spaces or awkward positions, including inside equipment and elevated areas.

• Strong hand-eye coordination and fine motor skills are required.

• Ability to work in industrial settings that involve noise, lubricants, coolants, metal chips, and necessitate the use of personal protective equipment (PPE).

🏝️ Benefits

• Competitive starting salary.

• Comprehensive health benefits that are market competitive, including a zero premium medical plan, vision, dental, and company-paid life insurance.

• Starting with 3+ weeks of vacation.

• 10 company-paid holidays.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement.

• Employee appreciation events and perks.

• Access to an Employee Assistance Program.

• Company-provided vehicle for travel to customer sites.

• Reimbursement for company-paid gas expenses during travel.

• Training on CNC repair and Haas equipment during the onboarding process.

• Factory certification within the first year of employment.