CNC Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to client locations to install, troubleshoot, repair, and maintain machine tool equipment and controls.

• Utilize online technical documentation, manuals, and vendor resources to investigate machine-related issues.

• Precisely document and report machine issues, repair progress, and installation status to the office and clients.

• Advocate for and perform preventive maintenance on customer machine tool equipment.

• Provide after-sales technical support and training.

• Maintain comprehensive knowledge of the machine tool industry and the product lines represented by the company.

• Directly report to the Service Manager.

• Carry out related tasks as necessary.

• Commute daily from home to client locations across a designated regional area.

⛳️ Requirements

• Proven expertise in mechanical or electrical repair or engineering is preferred.

• Background in CNC repair is beneficial.

• Capability to read and interpret technical drawings and schematics is essential.

• Experience with Microsoft Office or comparable software is advantageous.

• Proficiency in using a laptop, smartphone, and various software applications.

• Excellent technical, communication, and presentation abilities.

• Must be able to regularly lift 40–50 pounds.

• Flexible hours are required, along with frequent travel and driving within a regional territory.

• Strong mechanical and electrical skills are necessary.

• Ability to troubleshoot and repair CNC equipment is required.

• Must be highly mobile and capable of accessing all areas of job sites.

• Requires the ability to focus and prioritize multiple tasks, responsibilities, and projects.

• Must be able to sit for extended periods.

• Should be able to bend, twist, stoop, reach, and lift moderate to heavy materials up to 50 lbs. with assistance from equipment or colleagues.

• Frequent use of hands and arms is necessary.

• Vision capabilities including close, distance, peripheral vision, depth perception, and focus adjustment are required.

• Must work responsibly and professionally at various job sites.

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods is essential.

• Must be able to work in confined spaces or awkward positions, including inside equipment and at elevated heights.

• Strong hand-eye coordination and fine motor skills are necessary.

• Must be capable of working in industrial environments with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions while wearing required personal protective equipment (PPE).

🏝️ Benefits

• Company vehicle provided for travel to customer sites.

• Company-covered fuel expenses for travel.

• Competitive starting salary.

• Comprehensive health benefits including a no-premium medical plan, vision, dental, and company-funded life insurance.

• 3+ weeks of vacation to start.

• 10 company-paid holidays.

• 401(k) retirement plan with company contributions.

• Tuition reimbursement program.

• Employee appreciation events and additional perks.

• Employee Assistance Program available.

• CNC repair and Haas equipment training provided during onboarding.

• Factory certification to be achieved within the first year.