Cloud Technical Support

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Configure and maintain Linux and Windows servers, ensuring their performance and availability.

• Address and resolve technical inquiries from clients.

• Analyze issues, document solutions, and record technical changes.

• Provide technical support to corporate clients via email, chat, and tickets.

• Assist clients in the initial setup of their services.

• Collaborate with the infrastructure team to ensure solutions align with company policies.

⛳️ Requirements

• Minimum of 2 years in technical support roles.

• Experience managing Linux and Windows Server in cloud platforms and virtualization tools.

• Administration of GNU/Linux and virtualized environments.

• Knowledge of MS Windows.

• Monitoring alerts for hosting-related services.

• Basic understanding of IP networks and web applications.

• Desirable knowledge of virtual machines, snapshots, images, and scaling.

• Preferred experience with Zabbix, Grafana, Prometheus, or similar tools.

• Desirable interpretation of metrics (CPU, RAM, I/O, latency).

• Basic understanding of firewalls and basic protection measures (fail2ban, WAF).

🏝️ Benefits

• 100% remote work model from Monday to Friday.

• Coverage of telecommuting expenses.

• Medical coverage through Swiss Medical for you and your immediate family.

• Extended paternity leave.

• 50% discount on EducaciónIT.

• 20% discount on courses and programs at Coderhouse.

• 100% training at UTN, ITBA, UBP, and Siglo21.

• 80% discount on Open English (for adults and children).

• Premium Hosting Plan for businesses with domain, 200GB SSD, emails, and free SSL.

• 50% discount on internet with Nubenet if you are in Santa Fe.

• Bi-monthly salary review based on inflation.

• Work equipment and continuous technical support.