Cloud System Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the health of systems, network, and performance tools within the ClearDATA Secure Cloud.

• Confirm alerts and prioritize incoming tickets based on type and urgency.

• Act as the initial point of contact for customers utilizing systems on the ClearDATA Secure Cloud.

• Address common access concerns, account modifications, and low-risk repairs by following runbooks and established procedures.

• Examine and resolve escalated incidents by analyzing logs and performance data.

• Conduct root cause analysis and restore services promptly.

• Draft, test, and implement approved infrastructure change requests.

• Validate infrastructure modifications to avert issues or downtime.

• Refine monitoring and alerting systems to enhance signal-to-noise ratios.

• Deploy and sustain Infrastructure as Code solutions utilizing Terraform or native cloud templates.

• Ensure that cloud deployments adhere to healthcare compliance frameworks and internal security protocols.

• Keep records of tickets and maintain technical documentation.

• Contribute to and revise runbooks and standard operating procedures (SOPs).

• Engage in shift transitions.

⛳️ Requirements

• A minimum of 5 years of practical experience in cloud engineering or systems administration.

• Familiarity with working from runbooks and SOPs, alongside the ability to troubleshoot autonomously.

• Hands-on experience with at least one major public cloud platform: AWS, Azure, or GCP.

• Eagerness to learn and troubleshoot across AWS, Azure, and GCP.

• Strong expertise in networking, identity and access management, as well as administration of Linux and Windows operating systems.

• Proficient in scripting languages such as Python, Bash, or PowerShell.

• Interest in developing infrastructure automation.

• Demonstrated ability to communicate clearly and patiently with customers.

• Professional-level certifications in AWS, Azure, or GCP are highly preferred.

• Exceptional written and verbal communication skills.

• Capacity to work independently.

• Strong critical thinking skills.

🏝️ Benefits

• Annual Public Holidays as applicable.

• 30 days of total leave per calendar year.

• Mediclaim policy.

• Lifestyle Rewards Program.

• Group Term Life Insurance.

• Gratuity.