Cloud System Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee system health, network functionality, and performance monitoring tools within the ClearDATA Secure Cloud.

• Confirm alerts and categorize incoming tickets by type and priority.

• Act as the primary contact for customers operating systems on the ClearDATA Secure Cloud.

• Address common access issues, account modifications, and low-risk fixes by utilizing runbooks and established procedures.

• Investigate and resolve escalated incidents by analyzing logs and performance metrics.

• Conduct root cause analysis to swiftly restore service.

• Author, test, and implement approved infrastructure change requests.

• Validate infrastructure changes to avert potential problems or service interruptions.

• Adjust monitoring and alerting systems to enhance signal-to-noise ratio.

• Implement and manage Infrastructure as Code solutions using Terraform or native cloud templates.

• Ensure cloud deployments adhere to healthcare compliance standards and internal security protocols.

• Maintain ticket records and technical documentation.

• Contribute to and revise runbooks and standard operating procedures (SOPs).

• Engage in shift handoffs.

⛳️ Requirements

• A minimum of 5 years of practical experience in cloud engineering or systems administration.

• Proven experience in following runbooks and SOPs, along with the ability to troubleshoot independently.

• Hands-on experience with at least one major public cloud provider: AWS, Azure, or GCP.

• Eagerness to learn and troubleshoot across AWS, Azure, and GCP platforms.

• Strong foundation in networking, identity and access management, and operating system administration for both Linux and Windows.

• Proficiency in scripting languages such as Python, Bash, or PowerShell.

• Interest in developing infrastructure automation solutions.

• Demonstrated ability to communicate clearly and patiently with customers.

• Professional-level certifications in AWS, Azure, or GCP are highly preferred.

• Exceptional written and verbal communication skills.

• Capacity to work independently.

• Strong critical thinking skills.

🏝️ Benefits

• Annual Public Holidays as applicable.

• 30 days of total leave per calendar year.

• Mediclaim policy.

• Lifestyle Rewards Program.

• Group Term Life Insurance.

• Gratuity.