Cloud Support Engineer II

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver essential technical services and support to global online clients

• Ensure the reliability, performance, and security of cloud infrastructures

• Take ownership of problem resolution and independently manage customer inquiries and technical challenges

• Diagnose and conduct complex data analysis of Akamai platforms and services

• Collaborate with and facilitate communication among both internal and external stakeholders

• Prioritize shared customer tasks and guarantee a seamless transfer of work and knowledge

• Produce technical documentation and contribute to knowledge-sharing articles

• Enhance technical and business knowledge through specialized technology training

• Play a role in refining processes, operations, innovation, and the ongoing enhancement of support practices

⛳️ Requirements

• Proficiency in computer science, engineering, or related disciplines

• Over 4 years of experience in providing technical solutions and supporting B2B customers

• Understanding of internet fundamentals and protocols such as DNS, HTTP/S, and TCP/IP

• Basic knowledge of Linux/Unix systems

• Experience addressing web application challenges involving HTML, JavaScript, and JSP

• Strong analytical skills for resolving complex technical problems

• Capability to manage workload and prioritize responsibilities effectively

• Excellent written and verbal communication abilities

• Customer-centric mindset with the ability to empathize

• Strong interpersonal and team collaboration skills

• Self-driven and enthusiastic attitude

🏝️ Benefits

• Comprehensive health, wellness, financial, and work-life balance benefits

• Flexible work options available through Akamai's FlexBase program: work from home, in the office, or a blend of both