Cloud Support Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Address intricate technical challenges faced by customers.

• Take proactive measures to assess and reduce risks to avoid potential interruptions.

• Work collaboratively with customers and various internal teams to identify, troubleshoot, resolve, and document technical issues.

• Play a role in shaping the strategic vision of the global support team.

• Establish and execute best practices.

• Collaborate with Sales, Services, Engineering, and Support teams to ensure customer success on the Akamai platform.

• Oversee customer incidents and escalations until resolution.

• Engage with customers in Spanish and communicate internally in English.

⛳️ Requirements

• Minimum of 2 years of experience dealing with web application issues.

• Proficiency in HTML, JavaScript, and JSP.

• Bachelor’s degree or equivalent qualification.

• Familiarity with HTTP(S), TCP/IP, DNS, SSL, network routing, and troubleshooting.

• Proven experience in delivering technical solutions and providing customer support.

• Strong professional communication skills to engage with customers and collaborate with internal teams.

• Proficient in Spanish for both written and spoken communication.

• Proficient in English for internal communication, both written and spoken.

🏝️ Benefits

• Annual bonus or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Healthcare coverage.

• 401K savings plan.

• Company holidays.

• Paid Time Off (PTO) for vacation.

• Sick leave.

• Parental leave.

• Employee assistance program.

• Support for mental wellness.

• Financial wellness support.

• GROW and mentoring development programs.

• Internal events like the APEX Expo.

• Access to LinkedIn Learning.

• Opportunity for an exploratory call with the Recruiter.